Privacy Policy
Last Updated: 15 March 2025 | Effective: 15 March 2025
Lockmore ("we", "us", "our") is committed to protecting the personal data of individuals who interact with our services and website. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights available to you under applicable Malaysian law.
1. Data Controller
The data controller for personal data processed in connection with our legal services and this website is Lockmore, located at 19 Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia.
For data-related enquiries, please contact us at: [email protected]
2. Data We Collect
2.1 Information You Provide
- Name, email address, and phone number submitted through our contact form
- The content of messages you send us
- Information shared during consultations or in the course of a legal engagement
2.2 Information Collected Automatically
- Browser type, device type, and operating system
- Pages visited and time spent on this website
- IP address and approximate location
- Referring website or search term (where available)
2.3 Cookie Data
We use cookies to understand how visitors use our website. For full details, please refer to our Cookie Policy.
3. Legal Basis for Processing
- Consent — where you have provided your consent (e.g., submitting a contact form or accepting cookies)
- Legitimate interests — to respond to enquiries, improve our website, and manage our practice
- Contractual necessity — to carry out legal services you have engaged us for
- Legal obligation — where processing is required under Malaysian law
4. How We Use Your Data
- To respond to enquiries and provide legal services
- To manage our client relationships and maintain matter records
- To comply with our professional obligations under Malaysian Bar Council rules
- To improve our website and understand how it is used
- To comply with legal and regulatory requirements
We do not use your personal data for unsolicited marketing communications without your consent.
5. Data Sharing
We do not sell or rent personal data. We may share data in the following circumstances:
- With third-party service providers who support our IT infrastructure (under appropriate data processing agreements)
- With analytics providers (where cookie consent has been given)
- With regulatory authorities or courts where required by law
- With other professional advisors where necessary for a legal engagement, with your knowledge
6. Data Retention
We retain contact enquiry data for up to 24 months from the date of last contact, unless the enquiry leads to an engagement, in which case we retain matter records for a minimum of 7 years in accordance with professional obligations.
Analytics data is retained for up to 26 months. Cookie consent records are retained for 13 months.
7. Data Security
We use appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, or loss. These include encrypted communications, access controls, and secure document management practices. In the event of a data breach affecting your rights, we will notify you as required by applicable law.
8. Cookies
We use essential, analytics, and preference cookies on this website. You may manage your preferences at any time through our Cookie Policy page.
9. Your Rights
Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights:
- Right to access — to request a copy of the personal data we hold about you
- Right to correction — to request that inaccurate data be corrected
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
- Right to limit processing — in certain circumstances, to request that we limit how we use your data
To exercise any of these rights, please write to us at [email protected]. We will respond within 21 days.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies independently.
11. Children's Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us so that we may delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be indicated by an updated "Last Updated" date at the top of this page. Continued use of our website following any changes constitutes acceptance of the revised policy.
13. Contact Us
For any privacy-related questions or requests, please contact:
- Email: [email protected]
- Address: 19 Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia
- Phone: +60 3-9438 2076
The supervisory authority for data protection in Malaysia is the Department of Personal Data Protection (JPDP), accessible at pdp.gov.my.